Nourish to Thrive Privacy Policy


Our Website Privacy Policy

Nourish to Thrive (the “Company”) respects the privacy concerns of the users of its website, and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.



This privacy notice provides you with details of how we collect and process your personal data

through your use of our site including any information you may provide when you purchase a product or service, sign up to our newsletter, take part in competition or contact us to give feedback.


THE COMPANY [is/am/are] the data controller and we are responsible for your personal data

(referred to as “we”, “us” or “our” in this privacy notice).


Our contact details

Full name of legal entity: Nourish to Thrive

Name or title of Data Protection Officer: Silke Thistlewood


Postal address: 18 Preston Road, TN9 1UH


If you are not happy with any aspect of how we collect and use your data, you have the right to

complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data

protection issues ( We should be grateful if you would contact us first if you do

have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us

know if at any time your personal information changes.


What data do we collect about you?

Personal data means any information capable of identifying an individual. It does not include

anonymised data.

We may process certain types of personal data about you as follows:

Identity Data may include your first name and last name.

Contact Data may include your billing address, email address and telephone numbers.

Transaction Data may include details about payments between us and other details of purchases

made by you.

Technical Data may include your login data, internet protocol addresses, browser type and version,

browser plug-in types and versions, time zone setting and location, operating system and platform

and other technology on the devices you use to access this site.

Profile Data may include your, purchases or orders, feedback and survey responses.

Usage Data may include information about how you use our website, products and services.

Marketing and Communications Data may include your preferences in receiving marketing

communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your

identity and as such in itself is not personal data. An example of this is where we review your Usage

Data to work out the percentage of website users using a specific feature of our site. If we link the

Aggregated Data with your personal data so that you can be identified from it, then it is treated as

personal data.

Sensitive data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details

about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political

opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any information about criminal convictions and offences.


How we collect your personal data

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by

communicating with us by post, phone, email or otherwise, including when you:

-order our products or services;

-subscribe to our service or publications;

-request resources or marketing be sent to you;

-enter a competition, prize draw, promotion or survey; or

-give us feedback.

-Automated technologies or interactions: As you use our site, we may automatically collect Technical

Data about your equipment, browsing actions and usage patterns. We collect this data by using

cookies, server logs and similar technologies.

-Third parties or publicly available sources: We may receive personal data about you from various

third parties and public sources as set out below

Technical Data from the following parties: Facebook, Twitter, Linkedin, Instagram.

analytics providers such as Google based outside the EU;

search information providers [such as Google based outside the EU.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services

such as Eventbrite based outside the EU.

Identity and Contact Data from publicly availably sources such as Companies House and the Electoral

Register based inside the EU.


How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your

personal data are:

Where we need to perform the contract between us.

Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than

in relation to sending marketing communications to you via email. You have the right to withdraw

consent to marketing at any time by emailing us at


Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds

on which we will process such data. We have also explained what our legitimate interests are where


We may process your personal data for more than one lawful ground, depending on the specific

purpose for which we are using your data. Please email us at if you

need details about the specific legal ground we are relying on to process your personal data where

more than one ground has been set out in the table below.


Purpose / Activity

Type of Data

Lawful basis for processing

To register you as a new customer

(a) Identity
(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business


Marketing communications

You will receive marketing communications from us if you have:

requested information from us or purchased goods or services from us; or

if you provided us with your details when you entered a competition or registered for a promotion

or free resources; and in each case, you have not opted out of receiving that marketing.

We will never share your personal data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on

any marketing message sent to you or OR by emailing us at

Where you opt out of receiving our marketing communications, this will not apply to personal data

provided to us as a result of a product/service purchase, product/service experience or other



Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably

consider that we need to use it for another reason and that reason is compatible with the original

purpose. If you wish to find out more about how the processing for the new purpose is compatible

with the original purpose, please email us at

If we need to use your personal data for a purpose unrelated to the purpose for which we collected

the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or

permitted by law.



International transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of

protection to your personal data, so European law has prohibited transfers of personal data outside

of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so

their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree

of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an

adequate level of protection for personal data by the European Commission; or

Where we use certain service providers, we may use specific contracts or codes of conduct or

certification mechanisms approved by the European Commission which give personal data the same

protection it has in Europe; or

Where we use providers based in the United States, we may transfer data to them if they are part of

the EU-US Privacy Shield which requires them to provide similar protection to personal data shared

between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific

transfer. You will have the right to withdraw this consent at any time.

Please email us at if you want further information on the specific

mechanism used by us when transferring your personal data out of the EEA.


Data security

We have put in place appropriate security measures to prevent your personal data from being

accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you

and any applicable regulator of a breach where we are legally required to do so.


Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it

for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature,

and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure

of your personal data, the purposes for which we process your personal data and whether we can

achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial

and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated

with you) for research or statistical purposes in which case we may use this information indefinitely

without further notice to you.


Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal

data. These include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or

excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure

your right to access your personal data (or to exercise any of your other rights). This is a security

measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We may also contact you to ask you for further information in relation to your request to speed up

our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer

than a month if your request is particularly complex or you have made a number of requests. In this

case, we will notify you and keep you updated.



Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those

links or enabling those connections may allow third parties to collect or share data about you. We do

not control these third-party websites and are not responsible for their privacy statements. When

you leave our website, we encourage you to read the privacy notice of every website you visit.